"Everyone needs to eat, and they can eat anyway. We get one shot at making this experience one they will want to come back for." Neil Cargill, Manager of The Jockey Club on Mackinaw Island.
Sadly, this entry isn't about Mackinaw Island. Or my wedding, which took place on Mackinaw Island.
However, this entry is much better than that. (I think anyway).
It seems like everyone has words/mottos to live by. I have never really took "words to live by" into consideration. I'm not big into karma or whatever category "words to live by" fit under.
But I'll never, EVER forget a few simple words that were said to me during my culinary gig. A chef/professor told us students (paraphrasing):
Service is intangible. You can't experience a vacation, say you don't like it and return it like you would a sweater. You have to experience it. That's why it's so important to realize that being in the hospitality, you/we have one chance at making a first time impression. An impression that will last a lifetime. You obviously want this impression to be good, but sometimes a person gets a bad impression and will most like tell a friend who will tell a friend. Word of month goes a loooong way.
Working at my minimum wage job has really helped me understand these words...not so much about providing the service, but more like the people I work with. I come home and tell Andrew how immature my coworkers are. I hate working with 'um because of it.
I can live life all immature (at all the wrong times because there's always a good/bad time to be immature, right?). People are going to think I'm immature and probably won't want to hang around me. Or I can act professional and as well as my age. Often I have one shot at making this impression. Like word of month in the service industry, how I act/behave is going to be told to a million other different people. From the clothes I wear to the words I say.. these things will leave a lasting impression on people.
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